Details

Autor(en) / Beteiligte

• Feng, Min
• Bourazzouq, Driss

Titel

An Action Research on a French Law Firm: Solutions for a Law Firm With IT Post-Adoption

Ist Teil von

• Journal of technological advancements, 2021-01, Vol.1 (1), p.1-14

Ort / Verlag

Hershey: IGI Global

Erscheinungsjahr

2021

Link zum Volltext

Quelle

EBSCOhost Business Source Ultimate

Beschreibungen/Notizen

• This study qualitatively analyzes interactional coping strategies used to managed technostress in the post-adoption stage of information technology implementation at a French legal firm. The nine strategies are participatory, collaborative, conflict resolution, bureaucratic coping (adaptation), perceived contribution to exchange, loyalty, affect, professional respect, and mutual trust. A critical perspective was applied to a longitudinal study of the intervention process. First, a problem with task distribution at the individual level affected the efficacy of perceived contribution strategies to exchange and professional enhancement. Second, a lack of creative interaction between group level colleagues undermined strategies of collaboration, mutual aid and assistance, participatory adaptation, and mutual trust. Third, a lack of digitalization commitment at the organizational level negatively affected conflict resolution and bureaucratic adjustment. Finally, an absence of loyalty and affect strategies was evident.