Revista brasileira de gestão de negócios, 2017-10, Vol.19 (66), p.520-537
2017
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Details
- Autor(en) / Beteiligte
- Titel
- The impact of store satisfaction on consumer responses in out-of-stock situations
- Ist Teil von
- Revista brasileira de gestão de negócios, 2017-10, Vol.19 (66), p.520-537
- Ort / Verlag
- São Paulo: Fundacao Escola de Comercio Alvares Penteado (FECAP)
- Erscheinungsjahr
- 2017
- Quelle
- BSC - Ebsco (Business Source Ultimate)
- Beschreibungen/Notizen
- Originality/value--As well as managerial implications, this paper included store satisfaction as an antecedent of consumer OOS responses for the first time. In addition, the impact of this variable on OOS responses was analyzed at both levels of the availability of alternative stores, gender and mobility.
- Sprache
- Englisch; Portugiesisch
- Identifikatoren
- ISSN: 1806-4892eISSN: 1983-0807DOI: 10.7819/rbgn.v0i0.2436Titel-ID: cdi_doaj_primary_oai_doaj_org_article_e51f430cfc9e46a6a7c2043f1fa77528
- Format
- –
- Schlagworte
- consumer responses, Consumers, Costs, Customer satisfaction, Inventory, Out of stock, Retail stores, Sales, store satisfaction, Studies