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Confusion matrices are numerical structures that deal with the distribution of errors between different classes or categories in a classification process. From a quality perspective, it is of interest to know if the confusion between the true class A and the class labelled as B is not the same as the confusion between the true class B and the class labelled as A. Otherwise, a problem with the classifier, or of identifiability between classes, may exist. In this paper two statistical methods are considered to deal with this issue. Both of them focus on the study of the off-diagonal cells in confusion matrices. First, McNemar-type tests to test the marginal homogeneity are considered, which must be followed from a one versus all study for every pair of categories. Second, a Bayesian proposal based on the Dirichlet distribution is introduced. This allows us to assess the probabilities of misclassification in a confusion matrix. Three applications, including a set of omic data, have been carried out by using the software R.