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The purpose of this article is to analyze how the COVID-19 pandemic affected
the work of the Victim and Witness Support System in the Republic of
Croatia, particularly Service for Victim and Witness Support at the Ministry
of Justice and Public Administration of the Republic of Croatia, Victim and
Witness Support Departments at the County Courts, Network of Support and
Cooperation for Victims and Witnesses of Criminal Offences (consisting of 10
organizations operating in 13 counties) and National Call Center for Victims
of Crime 116 006. The problems faced by support organizations and services
as well as victims are presented in the paper. Certain changes in the
procedures and new forms of cooperation have been noticed, which improved
the support system and enabled victims' easier access to their rights. In
order to build a resilient society and organizations, as well as to prevent
burnout of professionals and ensure their resilience, it is important to
cooperate with each other and provide support to helpers in the form of
training, regular meetings, consultations and supervision.