Details

Autor(en) / Beteiligte

• Şeker Kayar, Mehtap
• Aslan, Mecbure

Titel

Duygusal Emek ile İş Tatmini İlişkisinde Psikolojik İyi Oluşun Düzenleyicilik Rolü

Ist Teil von

• Journal of Business Research - Turk, 2023-07, Vol.15 (2), p.1258-1275

Ort / Verlag

Journal of Business Research

Erscheinungsjahr

2023

Link zum Volltext

Quelle

BSC - Ebsco (Business Source Ultimate)

Beschreibungen/Notizen

• Purpose -This study was conducted to determine whether psychological well-being has a moderating role in the relationship between emotional labor and job satisfaction. Design/methodology/approach – In the study, questionnaire application, one of the quantitative research methods, was applied to 300 law firm employees. In the research; SPSS, SPSS Process and AMOS programs were used, hierarchical regression analysis, correlation analysis and moderating effect analyzes were performed and the results were interpreted. Findings – As a result of the research, a negative relationship between surface behavior and internal satisfaction, which is one of the emotional labor sub-dimensions, and a positive relationship between deep behavior and external satisfaction; It has been determined that there is a positive relationship between sincere behavior and internal satisfaction and external satisfaction. It has been determined that sincere behaviors have a positive effect on internal and external satisfaction and psychological well-being has a high regulatory role on this effect. Discussion – In the study, it was tried to reveal that emotional labor is related to job satisfaction, sub-dimensions of emotional labor affect job satisfaction and psychological well-being variable plays a moderator role on this effect. However, it was concluded that only sincere behaviors from the emotional labor sub-dimension positively affect internal and external satisfaction and that psychological well-being has a moderating effect on this effect. In the study, it is seen that superficial behavior and deep behavior, which are sub-dimensions of emotional labor, do not affect job satisfaction either positively or negatively.