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Beyond Quality: the Information Integrity Imperative
Ist Teil von
Total quality management & business excellence, 2004-07, Vol.15 (5-6), p.645-654
Ort / Verlag
Abingdon: Taylor & Francis Ltd
Erscheinungsjahr
2004
Quelle
Taylor & Francis Journals Auto-Holdings Collection
Beschreibungen/Notizen
Information Integrity is the dependability and trustworthiness of information. Its
determinants are accuracy, consistency and reliability of information. Business organizations are
increasingly becoming 'open systems' emphasizing information. This makes the business process
information system (IS) a multistage decision process involving information origination in the
presence of uncertainty. This leads to information errors and, thereby, to loss of Information
Integrity at each decision stage. For a business model operating in complex and changing
environments, therefore, although quality assurance is vital, it alone is not sufficient to achieve
an adequate level of quality. For competitive advantage this error-ridden business IS must process
information efficiently and economically. This is possible if and only if the information has
integrity.