Details

Autor(en) / Beteiligte

• Mandke, Vijay V.
• Nayar, Madhavan K.

Titel

Beyond Quality: the Information Integrity Imperative

Ist Teil von

• Total quality management & business excellence, 2004-07, Vol.15 (5-6), p.645-654

Ort / Verlag

Abingdon: Taylor & Francis Ltd

Erscheinungsjahr

2004

Quelle

Taylor & Francis Journals Auto-Holdings Collection

Beschreibungen/Notizen

• Information Integrity is the dependability and trustworthiness of information. Its determinants are accuracy, consistency and reliability of information. Business organizations are increasingly becoming 'open systems' emphasizing information. This makes the business process information system (IS) a multistage decision process involving information origination in the presence of uncertainty. This leads to information errors and, thereby, to loss of Information Integrity at each decision stage. For a business model operating in complex and changing environments, therefore, although quality assurance is vital, it alone is not sufficient to achieve an adequate level of quality. For competitive advantage this error-ridden business IS must process information efficiently and economically. This is possible if and only if the information has integrity.