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Fully mobile wirelessly connected technology applications: Organizational communication, social, and information challenges
Ist Teil von
Proceedings of the American Society for Information Science and Technology, 2007, Vol.44 (1), p.1-20
Ort / Verlag
Hoboken: Wiley Subscription Services, Inc., A Wiley Company
Erscheinungsjahr
2007
Link zum Volltext
Quelle
Alma/SFX Local Collection
Beschreibungen/Notizen
The City of Seattle is pioneering the utilization of fully mobile wirelessly connected (FMWC) technology applications in fieldwork operations with the aim of significantly improving its operational effectiveness and efficiency as well as its quality of service. Our study analyzes and assesses the efficacy of this prototypical project in local government. Preliminary findings show that beyond the expectable technology hurdles numerous unforeseen challenges in organizational communication and the social context emerge, which when taken together can present staunch obstacles to achieving the intended outcome. Our study uses a work‐centered analytical framework for deriving and clarifying the strategic choices in such projects via a formative model. Our (narrative) model captures and brings to the surface the interaction and interdependence between major organizational variables and the work context. In this paper, we report on our early observations and high‐level findings.