Details

Titel

Effective Government Information Websites Toolkit for Implementation

Ort / Verlag

OECD

Erscheinungsjahr

2023

Link zum Volltext

Quelle

OECD iLibrary

Beschreibungen/Notizen

• Government information websites are an important tool for governments seeking to improve communications, ease administrative burdens and provide greater access to public services for citizens and businesses. Effective information websites, centred on users' needs, can ensure a trustworthy information exchange between citizens and the public administration. This report looks at how developing a fit-for-purpose search function, using predictive text, machine learning techniques, and other functionalities, can contribute to effective information websites. It presents recommendations as well as guidelines for ensuring high-quality standards across government information websites, including upgrading them into transactional portals, where citizens may easily access public services and communicate with government agencies about their needs.